The holidays are time when we hopefully get to slow down and spend some quality time with family and friends, enjoy wonderful food, and of course, shop like crazy for all the deeply discounted gadgets and connected devices. Despite our deeply ingrained desire to give the coolest gifts, the headlines detailing major cybersecurity incidents involving […]
Excellence in customer service from onsite security officers doesn’t just happen; it’s a managed process, based on hiring the right people with a real service orientation, supporting them with solid policies, continuous training, positive supervision, praise when they do well, and corrective coaching and feedback when they need to improve.
Security officers need to be hired for more than just their ability to stand a post. Following directions at the client’s site is certainly important, but officers need to know the limits of their duties, as well as when they should use their initiative, judgment, and intuition, on the client’s behalf.
It’s easy for security professionals to make assumptions about what their facilities need in terms of new security devices or policies. After all, that’s their business, right? In reality, they may have some gaps in their perceptions of what is best for the facility because they have not taken the time to ask the end-users—the […]
The current methods of actively protecting a company, city, or university’s physical spaces, people, and assets are costly and largely ineffective.
The security world is full of professional certifications, ranging from the plethora of initials offered by ASIS, to homeland security designations, to a fraud examiner’s certification, to others related to crisis management, threat management, and even critical incident stress. Do the examination costs, recertification fees and costs, and study time make sense for security professionals […]
The federal Occupational Safety and Health Administration (OSHA) has created new guidelines for workplace violence prevention, measurement, and response. Its purpose is to help organizations address when a workplace violence perpetrator violates OSHA’s well-known General Duty Clause (GDC), which says employees must protect their employees from all types of physical harm.
Recent changes and pending new ones in travel restrictions for airline passengers coming from certain Middle East countries have banned the possession of laptop computers inside the cabin of the plane. More changes may be forthcoming, including adding 71 additional international airports to the current list.
In what is a growing trend in some school districts across the United States, the school board for the Georgetown Village School District in Georgetown, Ohio, voted to allow its teachers and staff to be armed at work. All staff members who want to participate in this program will go through a 3-day firearms certification […]